Shipping policy
Shipping Policy
We work to process and ship orders as quickly as possible while making sure each order is prepared correctly.
Processing Time
Orders typically begin processing shortly after they are placed.
Processing time may vary depending on order volume, product availability, holidays, and other fulfillment factors.
Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
Shipping Time
Our estimated shipping time is approximately 6–12 business days after the order has been processed.
Business days do not include weekends or public holidays.
Please note that shipping times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, customs processing, weather, high order volume, or other circumstances outside of our control.
Tracking Information
Once tracking information becomes available, it may be sent to the email address provided at checkout.
Tracking updates can sometimes take a few business days to appear after a tracking number is created.
A tracking status such as “processing” may mean the shipment has been entered into the logistics system and is still awaiting further carrier updates.
International Orders
International shipments may be subject to customs processing, inspections, import requirements, or local carrier procedures.
These processes may cause additional delays that are outside of our control.
Customers are responsible for providing any information required by local customs authorities or the carrier, including phone numbers, identification details, or customs clearance information when applicable.
Customs, Duties & Taxes
Depending on the destination country, customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by local authorities.
These charges are separate from the amount paid to us unless specifically stated otherwise at checkout.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error.
Once an order has entered fulfillment or shipping, we cannot guarantee that the address can be changed.
We are not responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.
Refused or Unclaimed Packages
Customers are responsible for accepting delivery of their orders.
Packages that are refused, rejected, or left unclaimed are not automatically eligible for a refund.
If a package is returned to our fulfillment facility, any available refund will be handled according to our Refund & Return Policy.
Lost or Delayed Packages
Carrier delays can occasionally occur.
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us at helloloop1@outlook.com with your order number.
We may need to contact the carrier or logistics provider before determining the available resolution.
Delivered Packages
If tracking shows your package as delivered but you cannot locate it, please check:
- Around the delivery location
- With members of your household
- With neighbors
- With your building or property management
- With the local carrier
Please contact us if you still cannot locate the package.
A carrier delivery scan may be used as evidence that an order was delivered to the address provided at checkout.
Multiple Packages
Some orders may be shipped separately depending on product availability or fulfillment location.
If this happens, you may receive more than one tracking number and the packages may arrive on different days.
Order Cancellations
Orders move into fulfillment quickly.
Once an order has been processed, fulfilled, assigned tracking, or entered the shipping process, we may no longer be able to cancel or modify it.
A cancellation request is not considered approved until you receive confirmation from our customer support team.
Contact Us
For shipping questions, please contact:
Please include your order number so we can assist you as quickly as possible.