Refund policy
Refund, Return & Cancellation Policy
We want every customer to feel confident ordering from us. Please review the following policy carefully before placing your order.
Cancellations
Orders begin processing shortly after they are placed.
Cancellation requests must be submitted as soon as possible by emailing helloloop1@outlook.com.
We cannot guarantee that a cancellation request can be completed once an order has entered processing, fulfillment, or shipping preparation.
Once an order has been fulfilled, submitted to our fulfillment network, assigned tracking, or entered the shipping process, it can no longer be canceled or modified.
Submitting a cancellation request does not automatically mean the order has been canceled. A cancellation is only confirmed once you receive written confirmation from us.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must:
- Be unused, unworn, and unwashed
- Be in the same condition in which it was received
- Include all original tags, accessories, and packaging
- Show no signs of wear, damage, odors, stains, pet hair, washing, or alteration
- Be accompanied by proof of purchase
Items that do not meet these requirements may be refused.
Customers must contact us at helloloop1@outlook.com before sending any item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect due to an error on our part, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a tracked shipping method when returning an item. We are not responsible for return packages that are lost, delayed, or delivered to an incorrect location.
Refunds
Once your approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund.
We reserve the right to deny or reduce a refund if the returned item:
- Has been used, worn, washed, damaged, or altered
- Is missing original packaging, tags, or included accessories
- Is returned outside the eligible return period
- Does not match the condition in which it was originally delivered
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please email helloloop1@outlook.com as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the product and the issue
- Photos of the packaging when applicable
We may require this information before approving a replacement or refund.
Claims that cannot be reasonably verified may not qualify for reimbursement.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If an address correction is requested after the order has entered fulfillment, we cannot guarantee that the change can be made.
Refused or Unclaimed Packages
Packages that are refused, rejected, or left unclaimed are not automatically eligible for a refund.
If the package is successfully returned to us or our fulfillment facility, any eligible refund will be determined after the item is received and inspected. Shipping and handling expenses may be deducted where permitted.
Delivered Packages
If tracking shows that an order was delivered to the shipping address provided at checkout, please first check with household members, neighbors, building management, and the carrier.
A carrier delivery scan does not automatically qualify an order for a refund due to a claimed missing package.
We may request additional information or carrier documentation before determining whether a replacement or refund is appropriate.
Final Sale Items
Items clearly marked Final Sale, clearance items, gift cards, and certain promotional products may not be eligible for return unless required by applicable law.
Exchanges
We do not guarantee direct exchanges.
If you need a different size, color, or variation, please contact us first. If the original item qualifies for a return, you may be asked to return it and place a new order.
Order Changes
Changes to size, color, quantity, address, or other order details are not guaranteed after an order has been submitted.
Once fulfillment has started, changes may no longer be possible.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact us first at helloloop1@outlook.com so we have the opportunity to help resolve it.
If a payment dispute or chargeback is filed, we may provide the payment processor with relevant order documentation, including order records, customer communications, fulfillment records, tracking information, delivery confirmation, and applicable store policies.
Filing a chargeback does not automatically cancel an order that has already entered fulfillment or shipping.
Abuse of the Return Policy
We reserve the right to refuse returns, refunds, replacements, or future orders where there is evidence of return abuse, fraudulent activity, repeated false claims, chargeback abuse, or violation of this policy, to the extent permitted by applicable law.
Contact Us
For cancellation, return, refund, or order-related questions, contact:
Please include your order number so we can assist you as quickly as possible.
This version is deliberately strict without hiding the important terms. One particularly useful protection is the wording that an order is not canceled merely because the customer emailed asking to cancel—the cancellation has to actually be confirmed by you.